Waffle Knitted Polo | Charcoal Grey (Unisex)

At Talqis, your satisfaction is our priority. We ensure quality in every product, but if something doesn’t meet your expectations, we’re here to help.

1. Eligibility for Return or Exchange

You can request a return or exchange under the following conditions:

• The product is damaged, defective, or incorrect (wrong size, color, or design).

• The request is made within 7 days of receiving your order.

• The product is unused, unwashed, and in its original packaging with tags intact.

🚫 Returns or exchanges will not be accepted for:

• Items that have been worn or washed

• Size issues due to incorrect customer selection (please refer to the size chart before ordering)

• Minor color variations due to screen display differences

• Clearance or sale items (unless damaged)

2. How to Request a Return or Exchange

To initiate a return or exchange, please email us at talqisofficial@gmail.com with the following details:

• Order number

• Reason for return/exchange

• Photos of the item (clearly showing the issue)

• Your contact number and address

Our support team will respond within 24–48 hours with the next steps.

3. Return Process

• Once your request is approved, we will arrange a pickup through our courier partner (where available), or you may be asked to send the item back yourself.

• Please ensure the product is packed properly to avoid damage during transit.

4. Refunds

Refunds are issued in the following cases:

• If the item is out of stock and cannot be replaced

• If the returned product is received and approved after inspection

• If the order was prepaid and canceled before shipping

🔁 Refund Options:

• Bank Transfer (within 5–7 business days after approval)

• JazzCash/EasyPaisa (optional, on request)

🚫 Cash refunds are not available for COD orders upon delivery. For COD, refunds are processed via bank or mobile wallet after the returned item is received.

5. Exchange Process

If you requested an exchange:

• A replacement will be shipped once the returned product is received and approved.

• Exchanges are subject to product availability.

6. Cancellations

• Orders can be cancelled before they are shipped.

• Once shipped, cancellation is not possible, but you may initiate a return after delivery.

7. Contact Us

For any questions or support related to returns or refunds, please contact us:

📧 Email: talqisofficial@gmail.com